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FAQ

  • When is the best time to apply body butter?
    Realistically, body butter can be applied whenever you want! However, the best time would be right out of the shower when your skin is still a little moist. You will instantly feel the body butter melt into your skin! I also encourage you to use it when you are in need of intense moisturizing.
  • Is it normal for the body butter to be thicker than lotion?
    Yes! It is a body butter for a reason. So it is normal that the consistency is much thicker than your typical drug store lotion. Depending on weather conditions it is also possible that the body butter melts a little bit (for instance, in extreme heat). If this is the case, feel free to set it back in a cooler room until it solidifies again (or, to speed up the process, you can put it in the fridge for a bit!)
  • How do I conduct a patch test?
    Every body butter includes the following ingredients: shea butter, arrowroot powder, coconut oil, vitamin E oil and essential oils (the only jar without essential oils is the unscented version). However, like any product you apply to your skin, there is a possibility of skin irritation or an allergic reaction. To ensure this isn't the case, you should conduct a patch test to see how your skin handles it. Wash the area of skin that you will be using Apply a small amount of the product you are testing Cover the area with a bandaid Wait up to 24 hours (however, if you experience any itching or burning, remove the bandaid and wash the affected area right away) After 24 hours, remove the bandaid and see if there has been any reaction For more information on patch tests, click here.
  • What is the shelf life for a jar of body butter?
    The typical shelf life is 12 months. However, I hope you enjoy your jar enough to finish it before then!
  • Can I use body butter on my face?
    Every jar of body butter includes the following ingredients: shea butter, arrow root powder, coconut oil, vitamin E oil and essential oils (the only jar without essential oils is the unscented version). Shea butter naturally has many properties that can help with acne, scarring, wrinkles, etc. Coconut oil has also been shown to help on ones face, but can cause pores to be clogged depending on skin type. Read more about how coconut oil should be used on your face here. At the end of the day, it is entirely up to you if you are comfortable using these ingredients on your face! I recommend a patch test to see how your skin reacts first. If you are unsure how to conduct a patch test, read How do I conduct a patch test? here.
  • What is the return policy?
    Due to the nature of SHEABINTA products, all sales are final. However, refund requests are permitted for orders that have not yet been shipped. If your order arrives damaged, please email info@sheabinta.com to solve the issue immediately! ​ Shipping errors/inquiries can be communicated directly to the courier listed within your shipping confirmation email.
  • When will I receive my item(s)?
    Canada: Once shipped, orders typically arrive within 3-7 business days. USA: Once shipped, orders typically arrive within 7-10 business days.
  • Which payment methods do you accept?
    Visa, MasterCard, AMEX, Maestro, ChinaUnionPay, JCB, Diners, CartesBancaires, Discover, Electron, Apple Pay.
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